From self-service checkouts to ai in retail smart product displays and autonomous mobile service robots, ai in retail offers limitless opportunities to meet, even exceed, consumer expectations. And Intel, alongside our partners, is here to help you turn those ideas into reality.

Customers are looking for hyper-personalization, and retailers must find ways to deliver on that promise without compromising on security or privacy. AI technology helps to overcome these challenges, enabling retailers to increase customer satisfaction and loyalty while reducing costs.

AI-driven chatbots and virtual assistants can handle customer queries, answer questions, and make recommendations based on past purchases or preferences. These are great for answering simple queries and improving the search function of a website, but generative AI can go much further, analyzing data to predict what items consumers may want to buy — and when – with suggestions that can be channeled to their smartphones via an app or digital shopping cart.

Revolutionizing Retail: How AI is Reshaping the Shopping Experience

Phantom inventory (stock that shows as in-stock in the system but isn’t due to unreported theft, damage or being misplaced) short circuits automated replenishment systems and leads to lost sales and dissatisfied customers. AI-powered responsive retail technologies can automatically identify phantom inventory and resolve it quickly, helping to reduce stockouts and increase customer satisfaction.

Another common use of ai in retail is pricing and clearance optimisation software that automates markdowns, eliminating the need for humans to manually adjust prices, while ensuring that discounts are proportional to the true value of products. AI can also analyze local demand and recommend the optimal mix of products to feature on a store shelf or in a window display.